Every client starts on Lucent Core — the financial and scorecard foundation, benchmarked against NARPM top performers. Add the modules you need, when you need them.
Each module attaches to Lucent Core — never sold standalone, so every account stays at advisory grade. Bundle three into Enhanced, or take them all with Complete, and you always pay less than buying them separately.
Call minutes, inbound vs. outbound and missed calls — in total and by team member — with red-light alerting.
Open and closed work orders, average cost per WO, vendor ratings and the live queue of orders needing attention.
Occupancy, vacant doors, renewals and renewal rate, evictions and units rented — by month and by property.
Churn rate and churn by type — sold, fired, never rented, owner move-in — trended by month and year, with alerting.
Hours tracked vs. scheduled, active vs. idle time and productivity % — by employee and team — with red-light alerting.
Leads, wins and close rate by source, spend by lead source, and cost per door — by source and overall.
Every build includes customization hours — 2 with Core, 4 with Enhanced, 6 with Complete — to shape the dashboard around your portfolio and the questions your principals ask.
Need more? Work beyond the included hours is billed ad-hoc, or in prepaid blocks that lower the effective rate.